Communication Skills To Deal With Aggressive Patients Nursing Essay

Communication Skills To Deal With Aggressive Patients Nursing EssayThis sample pass on illustrate a personal experience, which demonstrates how practitioners utilisation good discourse skills to deal with passion and attack in patients who argon in b differentation and also recognize and respect choice and apparitional requests of invitees. I was student radiography of ab let out 11 weeks on my first clinical placement. I was working on x gibe section which I dealt with and angry and sacred patients. . I aim to explore my feelings al some the events that transpired, and limn what I would do differently if anything similar situation lapses in the proximo using Graham (1998) framework for reflection. The first centre of discussion shall be in reference to a patient who I lead reveal as Mr X , to maintain confidentiality Nursing and Midwifery Council 2008) who came for x atomic number 75 interrogative for his leg which was in plaster. As a student I attended Mr X w ith his consent and under the supervision of the mentor. Mr X stormed out of the room in fretfulness after learning that I did non do the procedure right and an early(a) x ray was required. That would re foreknow going over the process once more(prenominal)(prenominal) yet the patient couldnt set up the pain. The second centre of discussion shall be referred to a nineteen division old Muslim fe staminate who was referred from the outpatient department to the x ray department for a head scan due to persistent severe headache. I was doing receptionist duties and I booked her in. She was wearable a religious dress economy that covered from head to toe apart from the eyes. As it was against her holiness, she refused to take sullen the cloth covering fire her head for the scan to be conducted. Before her examination she came back to the reception office to ask if she could get off a hidden room for a prayer. I gave her directions to a prayer room.Having been into placement for only first time I did not hurl knowledge to dealt or experience to dealt with angry and aggressive patients who are in pain. I guess that I lost my confidence and I was very(prenominal) illogical about my ego for failing to handle the situation in a professional manner. As a student radiographers, I should recognise anger and aggression and reveal out the root cause of it. I am now advised that the best way of dealing with almostones anger is to assess and recognise how they are feeling in order to help and cushy the situation, Walker et al (2004). In light of the above case, I should have warrantd for the mistake and use effective communication skills in explanation the the procedure needed for a repeat of the X ray was necessary. The best way to react to clients anger is by sense of hearing and acknowledging it. Acknowledgment of anger is very pregnant because the client will definitely calms slash. There are proven ways to diffuse tense situations and control ang er onwards it rises to the level of conflict. Empathetic listening is necessary in this case, listen to the patient and truly run across his or her feelings and their needs. It is a way of disagreeing, without being disagreeable. Listen empathetically to the patients distress and apologise without getting defensive. Honest pronounceion means explaining to the patient that you acknowledge his or her frustration in being told to go over the x ray examination process again, but the patient should understand that you a next radiographer and students make mistakes. Students should bear in mind that, any hurtful things utter by the client are as a result of his extreme suffering and they need time to work through their anger.Recent submit suggests that, erstwhile(a) hatful may use anger as a strategy for maintaining some sense of power over their own lives because as long as they remain angry or resistant, people will notice them. Walker et al (2004), as people get older, they ar e exposed to a wider variety of situations and are therefore less plausibly to find new situation stressful, though some older people may be resistant to change. The patient was in severe pain, so i would think he used anger and aggression as a pain coping strategy. Cowan (2000), anger is therapeutic in relieving stress. Hyland and Donaldson (year please) say, wellness bursting charge professional can reduce patient anger by providing the information the patients wants about his condition. So communication plays a very important part in diffusing tense situations.This experience taught me that, anger and aggression could be used as cover for deeper problems. Anger could be a cover up for fear, being used as a eggshell to keep other people at a distance so they are unable to see ones insecurities and weaknesses, Booth (2003). In real life, older adults are known to express anger outwardly less oftentimes and report more inner control of anger using solace strategies as compared to their younger counterparts unless and otherwise. So, looking at the whole disaster, the patient was upset to the core by the idea of going over the process again yet the pain was unbearable. I felt that the mr X was rendering to express the stress he was going through due to pain. As a student radiography I should try to use my communication skills effectively to take control of the situation by calming Mr X down and be able to understand what he feels by listening to him and inquire him questions. Communication is a two way flow of information that provide client and professional relationship that establishes the base of information upon which health proviso decision are made and programme developed Spradley and Allender (1996). . Health care professionals need to develop their communication skills of assessing patient. They should be able to form an purpose of patients personality and assess the way patient reacts to particular types of situation, Alder et al (2004).To be more effective, as a student radiographers should attempt to understand the extent and expression of the anger, the specific problems resulting from the anger, the function the anger serves and the underlying stem of the anger.As a muslim, I am already aware that religious Muslim effeminates from conservative communities will not accept to be examined by a male health care professionals. When miss X arrived for a head scan, I should I have explained to her that there are not a female radiographer in duty to scan her. Unfortunately I did not know she will refuse to be seen by a male radiographer as she was in severe pain. However, I was called to chatter to her. I managed to explain to miss X that uncovering her head for medical sermon for a few minutes was not a violation of Muslim religious rules and it was really important for the scan to be done, but she was not convinced. Miss X was a strict practicing young Muslim brothel keeper I never thought she would put trust firs t before her own health. I told Miss X that I will be her during the examination but she strongly declined. Few minutes after this incident a female radiographer came to collect her payslip and I asked her if she could scan miss X as she refused her colleague to examine her due to her religion belief. Religion is a very sensitive issue in health care. It plays a very important role in the lives of many a(prenominal) religious clients. Putting religious needs first before health needs is unbelievable. This is how important religion is to other people.Many religions carry dress codes or guidelines on display and presentation. Overall, dress codes can be a powerful statement of self identity and be a marker of social identity that others will recognise, Giddens (2001). Muslim women are required to cover their bodies as a distinguish of shyness. Interpretation of the Haddiths differ, so you may see other Muslim women wearing just a head covering whereas others may only manifest the ir eyes and they are not allowed to take off their head covering in public or in the presence of men. Henley and Schott (1999) state that some religions provide detailed rules, which may cover aspects of daily life such as prayer, and wearing of religious symbols. Therefore, members of the public and staff should acknowledge conversion and respect the differences within and between groups of people. Health care professionals should understand that item-by-itemly individual is unique and recognise our individual differences, Townsend, cited in Mackay et al (1998). These could be along the dimensions of race, culture, age and religious beliefs. It would be fair to say that, many of the problems faced in the work place around the issue of religion stem from a lack of knowledge and information about other faiths do and believe. However, in health service, patients religion is often noted and forgotten an important opportunity to find out more about the individual religious and spiri tual needs is lost, Henley and Schott (1999).In todays multi cultural Britain, it is important for health care professionals to be aware of and appreciate the difference between Muslims and other religious groups and must demonstrate a non judgmental attitude towards clients. more training is required for members of staff to deliver a service of the highest well-worn that would not discriminate service users.In an attempt to appreciate diversity, most hospitals have reserved a room for prayers. Most religious patients would do a prayer before being seen for their appointments as they believe that a prayer could aid in recovery, not due to divine twine but due to psychological and physical benefits. Many studies have suggested that a prayer can reduce physical stress, regardless of the God or Gods a person prays to. Of course, other patients pray to seek guidance as the day progresses, and some say it promotes a more positive lookout station and strengthen the will to live. In li ght of this, health care professionals need to demonstrate a willingness to learn about the patients religious beliefs and needs. They should have a deep understanding and a wider knowledge about a trudge of problems which arise from religious issues.In the provision of holistic care, both male and female radiographers should be always available on duty to insure the religious needs of Muslim clients and other religious groups. Failure to work the religious needs of patients would be seen as discrimination on the effort of religion. So, members of staff require appropriate training and a range of skills to successfully work with ethnic minority clients to promote social inclusion. I believed that a good communication and open dialogue is the key to diffusing anger andproviding culturally sensitive care. I am now prepared for patients who get angry and aggressive. I had always thought before that it would not happen to me and that the person who was verbally attack was to blame i n some way. . In the future where patients have an aggressive history, I will be more on my guard. I do feel that I am more aware of the potential of anger and aggression and I have well-read to approach situations in a different way from this experience. I have also prompted to read more about anger and aggression in the NHS and learn strategies to dealt with I will take the time to reassure and talk to the patient and ensure that I get their cooperative. Next time when I will be at reception duty, I will try to ask patients if they prefer to be seen by male or female radiographers. A female radiographer should be at least on call rota on duty. If possible, healthcare should be given by people of the very(prenominal) sex as the patient. For female patients, there is an overriding objective of modesty and privacy.